COVID-19 Update - Postponing your Wedding Day

Matt Elliott • Mar 23, 2020

Information on postponing your wedding

Over the last few days, I've put together my policy around COVID-19 as I completely understand the gravity of you having to make the decision to postpone your wedding, and I'm so sorry that you are having to deal with this.

I am heartbroken for all my clients and also for the entire industry, vendors and small businesses doing it tough over these crazy times.

I understand the anxiety caused with rescheduling a wedding day and I’m doing my very best to be as flexible as possible with all my clients during this pandemic.

Whilst I’m not in the position to offer any refunds of any kind, below are my revised scheduling conditions as a remedy. As an industry, we have sought legal advice on this situation, as many people are of course feeling the same way as you are. I have included some information at the end of this email.

If you choose to reschedule because of COVID-19 any amount paid towards your invoice will be applied as a credit to your rescheduled wedding date. This would include government regulations that would prohibit you from proceeding with your current plans or due to self isolation.

All rescheduled wedding dates must be booked again within 18 months of your original wedding date and dates are subject to my availability. Please get in touch to see my up to date calendar.

You will not incur any rescheduling fees, price increases or loss of payments you have already made should we be able to mutually agree on a new date. We reserve the right to increase your invoice amount for any work added outside the scope of our package inclusions or as originally stated on your invoice. The only difference in price may be if you change your date from a Winter booking to a Summer date especially if you opt for the main days such as Fridays and Saturdays.

Please consider Friday, Sunday or weekday weddings as a lot of vendors are already at capacity for Saturday weddings for the end of 2020 and beyond.

Or if you are ready to discuss alternative dates that your venue is available for, I am more than happy to work on this with you.

Please note that because of the rescheduling of over 6 months worth of weddings (at least), I strongly suggest booking a new date as soon as possible. I am already seeing new couples rush to lock in their preferred date for 2021. Unfortunately I have to work on a first come, first served basis.

I thank you in advance for your understanding during these unprecedented times.

The legal advice we have is:

Consumer rights will depend on whether a business has decided to cancel a product or service, or whether government restrictions caused the cancellation which is outside of the business’ control.

Australian Consumer Law (ACL) provides guarantees for products and services purchased in Australia. Business's have responsibilities if they fail to meet their obligations. Under the ACL, if a business fails to meet its obligations under a consumer guarantee, consumers have a right to remedies.

Consumers do not have the same right to a remedy if their individual circumstances change and/or they decide to cancel a product or service.

Where the cancellation is because of a government ban, the consumer is unlikely to be entitled to a refund under the Australian Consumer Law and their rights are determined by the terms and conditions of the agreement."

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